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TERMS & CONDITIONS

CUSTOMER CARE

We at Phoenixindiaonline cares about our customer relationship, in order to serve better we provide Prebookings for the outfits which are currently not in stock, we also provide custom bookings, If you wish to order from any pakistani website you can provide us the link and our team will get back to you with the INR prices. We always send order confirmation mail for confirmred orders if you don't get a confirmation mail within 2 days of order you can contact us on WhatsApp and email. Also most of the orders are cancelled due to non payment. Therefore, check if your payment was successful or not 

PRIVACY & SAFETY

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Our user's privacy are of highest priority, We do not share our user's information with third party apps or operators, We belive in ethics and our work ethics are bound to customer sastisfaction, We do not provide any payment links over WhatsApp , only the payment details which are mentioned during the checkout are relevant and authentic.

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How do we use your Personal Data?
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We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted.

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What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

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WHOLESALE INQUIRIES

We do provide Wholesale and Resale. Kindly share information on the relevant wholesale contact mention in contact us section.

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Payment Methods

PAYMENT METHODS

  • We accept payments via various payment methods Razorpay, PayU, Cashfree.

  • We are accepting payments via manual methods as well, Gpay/Paytm/Phonepay/UPI, and Bank Transfer also for the orders received via social media DM.  

  • Manual Payments ; After completing the payment please share the slip and details over WhatsApp or you can email us to - phoenixbyaz@gmail.com

  • Please wait for the confirmation email from us to ensure that your order is confirmed.

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